How can we help you?
Frequently asked questions
Shopping with us
You can search by your vehicle’s make, model, year, and engine type using our search bar or category filters. If you’re unsure, contact our support team with your VIN or part number — we’ll help you confirm compatibility.
es. All products listed on partsgenuine.com are 100% genuine, brand-new, and sourced directly from authorized suppliers or manufacturers. We do not sell used or refurbished parts.
Yes, we offer special pricing for bulk and wholesale buyers. Please reach out through our contact form or email us directly for a customized quote.
We accept major credit/debit cards, Right now, we will add more payments options in future. All payments are processed through encrypted gateways to ensure your data’s safety.
Orders can be modified or canceled within 12 hours of placement, as long as they haven’t been shipped. Please contact our customer service team immediately for assistance.
Currently, we are not serving to international customers.
Most domestic orders are delivered within 3–7 business days, We have 2 shipping options right now, Standard and expediated.
After sale support
If you received an incorrect or damaged item, please contact us within 7 days of delivery with photos and order details. We’ll arrange a replacement or refund promptly.
Yes, we offer returns within 30 days of purchase, provided the item is unused, uninstalled, and in its original packaging. Return shipping costs may apply unless the issue is our fault.
Simply contact our support team with your order number and issue details. Our team will guide you through the process.
Most of our parts come with a manufacturer’s warranty ranging from 3 months to 1 year depending on the brand. Warranty terms are mentioned on each product page.
Refunds are typically processed within 5–10 business days after we receive and inspect the returned item.
If your part fails under normal use and is covered under warranty, we’ll help you process a replacement or refund in coordination with the manufacturer.
Product help
Each product page includes a compatibility section. You can also cross-check the OEM or part number with your existing part or contact our team for verification.
The OEM (Original Equipment Manufacturer) number is a unique code used by manufacturers to identify parts. Matching this number ensures you’re buying the exact fit for your vehicle.
Currently, we do not provide installation services. However, we recommend that all parts be installed by a qualified mechanic or authorized service center to ensure proper fitment and performance.
Yes! Our team is happy to provide technical support and compatibility guidance before you buy. Just contact us with your vehicle details or part number.
Product images are for reference only. The actual item may vary slightly in appearance due to manufacturer updates, but specifications and fitment remain identical.
We strongly advise buying only from authorized dealers like partsgenuine.com. Genuine parts have OEM markings, barcodes, or manufacturer packaging. If in doubt, contact us before installation.
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